How can I get a refund?

To be eligible for a return, your item must be unused and in the same condition that you received it (not worn). It must also be in the original packaging and sealed. To complete your return, we require a receipt or proof of purchase.

Should you require a refund please contact us immediately via email providing all the necessary details. We will then contact you with our address and you will be responsible to courier it back to us. We will need to receive the goods within 7 days of your refund request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within 7 days. This refund will only apply to the shoes and not the courier costs incurred.

We will not approve any refund requests longer than 30 days after your purchase.

Sale items and gift cards will not be exchanged or refunded. No exchanges allowed on items that we no longer sell.

Please note that your item will not be replaced or refunded if it is found that they are damaged due to negligence.

Please be aware that we reserve the right to refuse a refund or exchange if it is determined that the item has been worn. This will be the discretion of Footsies & Tootsies management and no debate will be entered into

 

What happens if I recieved a faulty/damaged product?

We very rarely have a problem with the quality of our products as they are double checked before being dispatched. However, should there be a fault with your shoes please email us providing all the details as soon as possible. We will assess the fault and provide feedback.

Please note that your item will not be replaced or refunded if they are damaged due to negligence.

 

How are you ensuring my safety during the Covid-19 pandemic?

Please note that we will be following all the necessary procedures in order to keep everyone safe. You may be requested to hold on to a return or exchange for a certain period of time to ensure that it is safe for all parties involved.

 

How can I exchange my pair of shoes?

We encourage you to double check that the size you are ordering is correct (our sizing differs to most retail stores so please see our sizing guidelines).

You are welcome to exchange the size however the product needs to be unused and in the same condition that you received it (not worn). It must also be in the original packaging and sealed. To complete your exchange, we require a receipt or proof of purchase.

You are required to let us know immediately via email. Please await our response and do not send the product back without a request to do so. Once we send you our address, we will need to receive the goods within 7 days.

We will not approve any exchange requests longer than 30 days after your purchase.

Please note that the courier costs both ways will be for your account.

Sale items and gift cards will not be exchanged or refunded. No exchanges allowed on items that we no longer sell.

Please note that your item will not be replaced or refunded if it is found that they are damaged due to negligence.

 

How can I cancel my order?

Orders can only be cancelled within 24 hours of payment being received. Please note that cancellations will attract a 15% charge for administration costs and refunds will be made within 7 days.